Shipping policy

Shipping and Delivery Policy

Effective for all orders placed on EzDashcam.com

Order Processing

In-stock orders are generally processed as quickly as possible from our Tempe, Arizona location. Orders placed before the daily carrier pickup may ship the same business day.

Orders placed after the carrier pickup, on weekends, or on holidays may be processed on the next business day. Processing may also take longer when an order requires address verification, payment review, customer confirmation, or additional product preparation.

Same-day shipping is not guaranteed. You will receive a shipping confirmation email with tracking information when your order has been handed over to the carrier.

Shipping Rates for the Contiguous United States

The following rates apply to the contiguous United States and eligible Armed Forces Americas addresses:

Standard Shipping for orders up to $149.00: $9.99
Standard Shipping for orders of $149.01 or more: Free
Priority Shipping for orders up to $499.99: $19.99
Priority Shipping for orders of $500.00 or more: Free

Shipping Rates for Alaska, Hawaii, and Puerto Rico

Standard Shipping for orders up to $149.00: $14.99
Standard Shipping for orders of $149.01 or more: Free
Priority Shipping for orders up to $499.99: $24.99
Priority Shipping for orders of $500.00 or more: Free

Shipping eligibility and order-value thresholds are calculated at checkout after applicable discounts. The shipping methods and rates displayed during checkout are the final available options for the order.

Excluded Destinations

We currently do not ship to other United States territories, Armed Forces Europe addresses, or Armed Forces Pacific addresses.

International shipping outside the supported United States destinations is not currently available through our online checkout.

Estimated Delivery Times

Delivery estimates shown at checkout begin after the carrier accepts the package. Standard and Priority delivery times vary based on the destination, carrier operations, weather, holidays, and other conditions outside EzDashcam’s control.

Choosing Priority Shipping provides a faster carrier service when available, but it does not guarantee delivery on a specific date and does not bypass order processing or verification.

Free Store Pickup

Free local pickup is available at:

EzDashcam Tempe Store
1220 W Alameda Dr, Ste 109
Tempe, AZ 85282

Pickup orders are usually ready within approximately one hour during regular store hours. Please wait until you receive a pickup-ready notification before traveling to the store.

The person collecting the order may be asked to provide the order confirmation and a valid photo ID. For customer protection, we may request additional verification before releasing certain orders.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address during checkout. Please contact us immediately if you notice an error.

We cannot guarantee that an address can be changed after an order has entered processing or has been transferred to the carrier. Additional shipping charges may apply if a package is returned because of an incorrect, incomplete, or undeliverable address.

Order Verification

Some orders may require additional verification before shipment, particularly higher-value orders or orders where the billing and shipping information does not match.

We may contact you by email or phone to confirm the order, shipping recipient, or delivery address. An order may be delayed or canceled if the required verification cannot be completed.

Tracking and Carrier Delays

Tracking information will be sent to the email address provided during checkout after the order ships. Tracking activity may take time to appear after the shipping label is created.

Carrier delivery dates are estimates and are not guaranteed by EzDashcam. Delays caused by carriers, weather, service interruptions, holidays, emergencies, or incorrect address information are outside our direct control.

Lost, Missing, or Stolen Packages

If tracking does not update for an extended period or your package appears to be lost, contact us at support@ezdashcam.com so we can review the shipment and assist with a carrier claim when appropriate.

If tracking shows that a package was delivered but you cannot locate it, please check the delivery area, household members, neighbors, property office, and carrier delivery details before contacting us.

EzDashcam is not responsible for theft or loss occurring after a carrier confirms delivery to the address provided with the order. We will still make a reasonable effort to help you review the shipment and available carrier options.

Damaged or Incorrect Shipments

If your order arrives damaged, contains the wrong item, or is missing an item, contact us as soon as possible at support@ezdashcam.com.

Please include your order number, a description of the issue, and photographs of the product and shipping package when applicable. If we shipped the wrong item or the shipment is confirmed to have arrived damaged, EzDashcam will arrange an appropriate replacement or refund and cover the applicable return shipping cost.

Contact Us

For questions about shipping, tracking, delivery, or store pickup, contact us:

Email: support@ezdashcam.com
Address: 1220 W Alameda Dr, Ste 109, Tempe, AZ 85282