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Refund policy

Returns and Refunds Policy

Effective for all purchases made on EzDashcam.com

60-Day Satisfaction Guarantee

We want you to feel completely confident in your purchase. If, for any reason, you are not satisfied, eligible items may be returned within 60 days of delivery, subject to the terms below.

New and Unopened Items

New and unopened items may be returned within 60 days of delivery for a refund of the purchase price.

Original outbound shipping charges are non-refundable. If the order qualified for free shipping, the actual outbound shipping cost paid by EzDashcam may be deducted from the refund. Customers are responsible for return shipping costs unless the item is incorrect, damaged, or confirmed to be defective.

Opened Items

Opened items, excluding opened memory cards, may be returned within 60 days of delivery.

Original outbound shipping charges are non-refundable, return shipping is the customer’s responsibility, and a restocking fee of 10% to 30% strong> may apply.

The restocking fee depends on the product type and the condition of the product, packaging, accessories, and included contents. Certain products, such as LTE modules, may be subject to a higher restocking fee because they might not be suitable for resale after being opened, activated, installed, or used.

Non-Returnable Items

Opened memory cards are not eligible for return.

Products that are damaged through misuse, improper installation, unauthorized modification, missing components, or conditions unrelated to a manufacturing defect might not qualify for a refund.

This restriction does not limit your rights when an item arrives damaged, is incorrect, or is confirmed to be defective.

Incorrect, Damaged, or Defective Orders

If we shipped the wrong item, your order arrived damaged, or the product is confirmed to be defective, EzDashcam will cover the return shipping cost and provide a replacement or refund as appropriate.

Please report shipping damage, missing items, or an incorrect order as soon as possible. Photographs or other information may be requested so we can document the issue and resolve it quickly.

How to Start a Return

To request a return, email support@ezdashcam.com with:

  • Your order number
  • The item you want to return
  • The reason for the return
  • Photographs or other relevant information if the item is damaged or defective

Please wait for return authorization and shipping instructions before sending an item.

Approved returns should be sent to:

EzDashcam
1220 W Alameda Dr, Ste 109
Tempe, AZ 85282

Customers are responsible for return shipping costs on non-defective returns. EzDashcam covers return shipping when we shipped the wrong item or when an item arrives damaged or is confirmed to be defective.

We recommend using a trackable shipping service and retaining the tracking information until the return is completed. EzDashcam is not responsible for return packages lost in transit when the customer is responsible for return shipping.

Before Sending a Return

If you experience an issue with your order, please contact us before sending the item back. Many concerns can be resolved through troubleshooting, installation guidance, or a settings adjustment.

If a product is confirmed to be defective and the issue cannot be resolved remotely, we will replace it at no cost to you or provide a refund when appropriate.

Before returning electronic equipment, remove any personal data, saved recordings, account connections, and memory cards that are not part of the authorized return.

Return Condition and Inspection

Returned products should include the original packaging, accessories, manuals, cables, mounts, and other contents supplied with the product whenever possible.

All returns are inspected after arrival. Any applicable restocking fee or deduction will be based on the product’s condition and the completeness of the returned package.

Warranty Coverage

Defective items are eligible for replacement during the manufacturer’s warranty period or within 365 days from the order date, whichever period is longer.

Warranty coverage applies to confirmed product defects. Damage caused by accidents, misuse, improper installation, unauthorized modification, or normal wear and tear is not considered a manufacturing defect.

Refund Processing

Once a return is received and inspected, we will process the approved refund as quickly as possible. Most returns are completed within approximately 7 to 15 business days from the date the return is shipped. This timeframe typically includes:

  • 3 to 7 business days for the item to arrive at EzDashcam
  • 1 to 2 business days for inspection and refund processing
  • 2 to 5 business days for the bank or card issuer to post the refund

Approved refunds are issued to the original payment method. Processing times after a refund is submitted are controlled by the customer’s bank or payment provider.

Contact Us

If you have questions about a return, replacement, warranty claim, or refund, contact us before sending the item:

Email: support@ezdashcam.com
Address: 1220 W Alameda Dr, Ste 109, Tempe, AZ 85282