General Shipping Policies

 

Location

All products ship from Phoenix, Arizona, United States where EzDashcam is located. 

Delivery/Signature Confirmation

Packages over $100 will require a signature at delivery.

Many customers find that shipping their order to their work address is a good solution to ensure they receive their shipment in a reliable and timely manner.

Lost Packages

EzDashcam is not responsible for packages lost or mis-delivered by shipping companies (i.e. USPS, FedEx, UPS, DHL, etc) unless due to a shipping error on our end, nor are we responsible for packages stolen during or after delivery. 

Shipping Time

Orders placed for in-stock items on a business day will generally be shipped within 24 hours of payment completion. Orders placed on a weekend will generally be shipped on Monday.

For orders requesting overnight shipping, we will do our best to ship the same day.

In the rare event an item is out of stock, you will be notified immediately and we will do our best to accommodate the inconvenience. 

Shipping Fee

For all US customers in any of the 50 states, all orders receive FREE standard ground shipping via USPS.

You may choose to expedite your shipping (options of overnight shipping, 2 day shipping or 3 day shipping) during the checkout for an additional fee. 

We do ship to PO boxes, APO, and DPO addresses via USPS.

Fees associated with declined deliveries will be the responsibility of the customer.

Cancellation

Orders may be cancelled at any time before they have been shipped out.

As stated in our terms & conditions, we reserve the right to cancel/refund any order at our discretion.

Order Tracking Information

As soon as you have placed an order on our website, you will receive an order confirmation e-mail from EzDashcam. If you do not receive this e-mail within 30 minutes of placing your order, please check your junk/spam folders and then contact us if you still can’t find the e-mail.

As soon as your order has been packaged up for shipment, you will receive an additional e-mail which will contain your carrier information and tracking number. Please note tracking numbers may take up to 24-48 hours to update on the carriers websites once the shipment has been created by our system.

For shipping inquiries, please contact us at support@ezdashcam.com

Hassle-Free Returns Policy

You can return any new, unopened item within 60 days of delivery for a full refund, minus only our shipping costs. As long as the item and packaging are intact and functional, any opened item except memory cards, may be returned within 60 days, minus our shipping costs and only a 10% restocking fee. If the return is a result of our error (e.g. you received an incorrect item), we’ll pay the return shipping costs.

If you experience a problem with an item you ordered, please contact us before initiating your return. Often, a minor settings change or simple reset procedure will alleviate the problem. Defective items will be replaced at our cost within the manufacturer’s warranty period, or 365 days of the order date, whichever is longer, if the issue cannot be otherwise resolved.

You should expect to receive your refund within 15 days of giving your package to the return shipper, however, in most cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (3 to 7 business days), the time it takes us to process your return once we receive it (1 to 2 business days), and the time it takes your bank to process our refund request (2 to 5 business days).

If you need to return an item, simply contact us. We’ll notify you via e-mail of your RMA number, and then of your refund once we’ve received and processed the returned item. 

When returning a product, please send the product with a tracking link, as we are not responsible for items lost in the mail. 

For return inquiries, please contact us at support@ezdashcam.com

Warranty Information

Dashcams

All dashboard video cameras (dash cams) sold from EzDashcam include a 1 year manufacturer warranty. This warranty is to cover manufacturer defects and does not apply to mistreatment or mishandling of the dashcam. We stand behind the products we sell, but please understand that as a small business we can’t afford to replace items either intentionally or accidentally damaged by improper usage. For return information of a defective Dashcam, please check our Returns Policy above.

Extended warranties are available (look for the pop-up when adding the dashcam to your cart). The extended warranty adds time in addition to the standard manufacturer warranty. For example, purchasing a 1 year extended warranty at checkout will mean you have 2 full years of warranty coverage (1 year via the manufacturer and 1 year via the extended warranty plan).

Accessories

All accessories sold from EzDashcam come with a 90 day warranty. Again, this warranty is to cover manufacturer defects and does not apply to mistreatment or mishandling of the dashcam accessory.


Not Covered Under Warranty

  • Damage caused by accident, abuse, improper installation, water damage, and theft
  • Any costs related to removing or reinstalling the product
  • Any product that has been altered, defaced, or had the serial number removed
  • Any product that was not purchased from EzDashcam.com

For warranty inquiries, please contact us at support@ezdashcam.com